Privacy Policy

Effective Date: August 2024

Mile13, LLC ("we," "our," or "us") is dedicated to safeguarding your personal information and ensuring transparency regarding how we handle it. This Privacy Policy outlines the types of information we collect, how we use and protect that information, and your rights in relation to your data.

1. Information We Collect

1.1 Personal Information

We may collect personal information, such as:

  • Name

  • Contact information (email address, phone number)

  • Professional information (company name, job title)

  • Financial information (where applicable)

1.2 Automatically Collected Information

We may also collect certain information automatically when you visit our website or services, such as:

  • IP address

  • Device type, operating system, and browser type

  • Browsing behavior, such as pages visited and duration of visits

  • Cookies and similar tracking technologies (as described below)

2. How We Use Your Information

We use your information for a variety of business purposes, including to:

  • Provide and enhance our services, including the functionality of our website and client portal

  • Respond to your inquiries and provide customer support

  • Send you important updates, newsletters, and promotional content (subject to your preferences)

  • Manage your account and process transactions where applicable

  • Analyze website usage, monitor trends, and improve our offerings

  • Comply with legal and regulatory requirements, including audits and investigations

  • Prevent fraudulent activity and ensure the security of our systems

3. Cookies and Tracking Technologies

We use cookies and similar tracking technologies to collect information automatically and enhance your experience on our website. This includes the use of Google Analytics (GA4) to analyze how visitors interact with our site. Google Analytics helps us understand traffic patterns and improve the content we provide. Google may collect data such as your IP address, device information, and website interactions, which may be stored on their servers in the United States. You can learn more about how Google collects and processes data by visiting Google’s Privacy Policy.

You can manage your cookie preferences, including opting out of Google Analytics tracking, through your browser settings or by using tools such as the Google Analytics Opt-Out Browser Add-on.

4. Data Sharing and Disclosure

We respect your privacy and do not sell, rent, or trade your personal information. However, we may share your data in the following circumstances:

  • Service Providers: We may engage trusted third-party vendors to help us deliver services, such as hosting, payment processing, and technical support. These providers are contractually obligated to safeguard your data.

  • Legal Compliance: We may disclose information as required by law or in response to valid legal processes, such as subpoenas or court orders.

  • Business Transfers: In the event of a merger, acquisition, or sale of assets, your information may be transferred as part of the transaction, subject to the promises made in this Privacy Policy.

  • With Your Consent: In situations where your consent is required, we will obtain it before sharing your personal information.

We may share your data with the following third parties:

  • Squarespace: Our website is hosted on Squarespace, which provides the platform for our website’s operation. Squarespace may collect and process certain data as outlined in their Privacy Policy.

  • Google Analytics (GA4): We use Google Analytics to track and analyze website activity. This data is shared with Google for processing and may be used by Google as outlined in their Privacy Policy.

5. Security

We employ robust security measures, both technical and organizational, to protect your personal information from unauthorized access, disclosure, alteration, or destruction. These measures include encryption, access controls, and regular security assessments. However, please note that no method of internet transmission or storage is completely secure, and we cannot guarantee absolute security.

6. Data Retention

We retain your personal information only for as long as necessary to fulfill the purposes outlined in this Privacy Policy, comply with legal obligations, resolve disputes, and enforce agreements. When your data is no longer needed, we will securely delete or anonymize it.

7. Your Rights and Choices

You have several rights in relation to your personal information, including:

  • Access and Correction: You may request access to the information we hold about you and request that we correct any inaccuracies.

  • Deletion: You may request that we delete your personal information, subject to certain exceptions (e.g., where we are required to retain it by law).

  • Marketing Preferences: You may opt-out of receiving promotional communications from us by following the instructions in the communication or contacting us directly.

  • Cookie Preferences: You may manage cookies through your browser settings.

To exercise these rights, please contact us at the details provided below.

8. International Data Transfers

If you are located outside of the United States, please be aware that your information may be transferred to and processed in the United States or other jurisdictions. We ensure that appropriate safeguards are in place to protect your information in accordance with this Privacy Policy, regardless of where it is processed.

9. Links to Third-Party Websites

Our website may contain links to third-party websites, which are governed by their own privacy policies. We are not responsible for the privacy practices or content of those sites, and we encourage you to review their privacy policies before providing any personal information.

10. Children’s Privacy

Our services are not directed at individuals under the age of 16, and we do not knowingly collect personal information from children. If we learn that we have inadvertently collected data from a child under the age of 16, we will promptly delete it.

11. Changes to this Privacy Policy

We may update this Privacy Policy from time to time to reflect changes in our practices or for other operational, legal, or regulatory reasons. When we make changes, we will revise the "Effective Date" at the top of this document. We encourage you to review this Privacy Policy periodically to stay informed about how we are protecting your information.

12. Contact Us

If you have any questions, concerns, or requests regarding this Privacy Policy or your personal information, please contact us at: